Effectively Dealing with Conflict in the Workplace
Conflict is a fact of life. Your organization’s success depends on how you deal with workplace conflict and disputes. In this high-impact, customized and interactive workshop we will focus on the conflicts often present in the workplace. At the end of the day, you will be better positioned to effectively deal with the vast array of conflicts that occur in your workgroups and organizations.
During this full-day workshop, we will explore how to recognize situations that often lead to conflict, how to avoid becoming overwhelmed by conflict, recognize when conflict might be productive, and discover effective communication and conflict resolution styles.
Essential to being able to effectively deal with conflict is recognizing the consequences of not dealing with it. You will learn how to reduce conflict by building and increasing trust in your work environment.
Topics we explore include:
- What is conflict – recognizing types of conflict in the workplace?
- Recognizing situations likely to lead to conflict.
- Determining when to address workplace conflict – being proactive and positive.
- How to avoid becoming part of the conflict – remaining cool under pressure.
- Recognizing different conflict resolution preferences and your individual style.
- Strategies and techniques for managing conflict and dealing with difficult people.
- Effective communication when dealing with conflict, and
- Much more!
This program employs several interactive exercises to help participants recognize sources of conflict and the importance of clear and concise communication when working in a team environment. Everyday situations are used to create “A-ha” moments and emphasize a teaching point.
Contact Jessica for more information on dates or to schedule an in-house program.
Group and Government discounts may be available. Contact Jessica at (804) 217-1525 or jessica@jvlconsults.com for more information.
Personalized Services
Let’s face it. No two organizations are the same. That is why we provide personalized services to develop solutions for issues that are unique to your organization, your mission, and your people.
Interactive Training
An interactive approach equips your team with practical tools to apply the policies and values of your organization to every-day issues. We provide the opportunity to learn through example, participation, teaming and humor.
Simplified Solutions
We provide training solutions in a simple, understandable way that is comprehensive and practical. We are committed to ensuring each participant achieves the identified learning objectives in a safe, non-attributional environment.
